We are seeking a Member Services Officer to join our team at Genesis Fitness Clubs.
As a key member, you will provide exceptional customer service to members and visitors, ensuring a positive experience that leaves lasting impressions.
You will have the opportunity to make a real difference in our community by helping people achieve their fitness goals.
Potential to earn commission for your results.
The ideal candidate will possess excellent communication skills, a passion for health and fitness, and a customer service mindset. Previous experience in fitness, sales, or retail is highly advantageous, but not required.
About the Role
Job Description:
* To deliver exceptional customer experiences and ensure client satisfaction.
* To be proactive in promoting services and products to clients and potential clients.
Key Responsibilities:
1. Deliver exceptional customer service
2. Communicate effectively with clients
3. Maintain accurate records of customer interactions
4. Promote services and products
5. Contribute to achieving business objectives
Required Skills and Qualifications:
* Excellent communication and interpersonal skills
* Able to work in a fast-paced environment
* Proactive and solution-focused
* Prior experience in customer-facing roles an advantage
Benefits:
* Potential to earn commission on sales performance
* Opportunities for career advancement within the company
* Work-life balance