Overview
Introduction: Working at SwanCare means more than 'just a job', we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA's leading not-for-profit aged care providers since 1961!
About the Role
We are seeking an energetic and service-driven Hospitality Team Leader to support the daily operations of our commercial cafes and catering services on a full time basis. Reporting to the Hospitality Services Coordinator, you will play a key role in ensuring high-quality food and beverage delivery, smooth service operations and a memorable customer experience for residents, visitors and clients.
This hands-on position suits a confident leader who thrives in a fast-paced hospitality environment, enjoys coaching others and takes pride in maintaining high standards across food safety, presentation and customer service.
Key Responsibilities
* Manage daily cafe and catering operations, including food preparation, barista service, delivery and POS tasks.
* Coordinate catering orders, production, packaging and timely delivery.
* Act as the main contact for residents and customer feedback, requests and service issues.
* Lead, coach and support hospitality staff while assisting with training and maintaining quality presentation.
* Work collaboratively with hospitality leaders and rostering to ensure smooth and efficient service delivery.
* Oversee stock control, procurement, food safety compliance, hygiene standards and general cleaning requirements.
* Participate in quality assurance, performance management, staff development and uphold all organisational policies and safety procedures.
Qualifications / Key Requirements
* Experience in cafe, restaurant or catering.
* Approved Manager License/RSA Certification (or willingness to attain).
* Knowledge of Food Safety (HACCP) and WHS practices.
* Strong written and verbal communication and customer service skills.
* Proven team leadership and support capabilities.
* Confidence utilising technology and POS systems.
* Working rights within Australia.
* National Police Clearance.
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