Join to apply for the Key Account Manager (12 month contract) role at Temple & Webster6 days ago Be among the first 25 applicantsJoin to apply for the Key Account Manager (12 month contract) role at Temple & WebsterGet AI-powered advice on this job and more exclusive features.Join Australia's leading online retailer of furniture and homewares!Hybrid working arrangement - work from home and our vibrant St Peters Office12 month contract roleTemple & Webster is Australia’s number one online retailer of furniture and homewares, with a vision to make the world more beautiful, one room at a time. To achieve our vision, we’re seeking a B2B Key Account Manager to lead and strengthen relationships with key business clients, driving sales performance and maximising long-term customer value. Your focus will be on understanding clients’ needs, offering strategic solutions, and ensuring outstanding customer satisfaction. You’ll drive client loyalty, strengthen long-term partnerships, and help our clients grow their business while boosting Temple & Webster’s revenue.Join us in making the world more beautiful one room at a time!What we’re looking forThe main responsibilities of this role include:Develop and execute strategies to retain and grow revenue for key and strategic B2B accounts with a focus on Holiday Accommodation, Retirement Living and other strategic sectorsBuild deep understanding of each customer’s business goals and challenges to deliver meaningful solutions and drive revenue growthManage and nurture relationships face-to-face, over the phone, and via video conference to guarantee satisfaction and retentionImplement customer success plans and proactively encourage clients to transact online, including the creation of tailored product guides and packagesSupport clients with large and complex orders, collaborating with internal teams for seamless executionLeverage data on revenue, retention, conversion, and AOV to inform your account management approach and improve resultsMaintain accurate sales data and forecasting in Salesforce and ensure all client interactions are well documentedRegularly assess and report on customer health, identifying opportunities for upselling, cross-selling, and process improvementStay ahead of market trends and collaborate with local and offshore teams to deliver winning solutions and exceptional serviceWhat you already haveRelevant industry experience is highly regardedDemonstrable experience in Key Account Management or similar B2B sales roles, ideally in commercial furniture or a related industryA drive to achieve and exceed sales targetsStrong negotiation, presentation, and influencing skills, with the ability to engage stakeholders at all levelsProficiency in CRM systems (preferably Salesforce), MS Office, and/or G-SuiteComfort with sales metrics and a data-driven approach to client successExcellent verbal and written communication, and a solutions-focused, customer-first mindsetAdditional benefitsGenerous employee discounts across our entire rangeFlexible working arrangementsPaid leave on your birthdayPaid parental leaveCatered lunch 3 days a weekSubsidised coffee with our very own in-house baristaFree mindfulness practice dailyRegular celebrations and team socialsOpportunities to volunteer with our charity partnerView our current vacanciesSee what we get up to on our LinkedIn Life PageSeniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionSales and Project ManagementIndustriesRetail, Furniture and Home Furnishings Manufacturing, and Retail Furniture and Home FurnishingsReferrals increase your chances of interviewing at Temple & Webster by 2xSign in to set job alerts for “Key Account Manager” roles.Sydney, New South Wales, Australia 6 days agoNorth Sydney, New South Wales, Australia 3 weeks agoRooty Hill, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 days agoSales & New Business Development Manager I IngredientsSydney, New South Wales, Australia A$130,000.00-A$140,000.00 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSENIOR SALES MANAGER, AUSTRALIA & NEW ZEALANDSydney, New South Wales, Australia 1 day agoMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 10 hours agoNational Account Manager - 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