About the Role
As a Guest Service Agent, you will demonstrate a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team, which serves as the main connection between our guests and the hotel. Guest Service Agents play a key role in ensuring our guests enjoy their stay. Responsibilities include:
* Welcoming all guests and completing the check-in process for individuals and group arrivals
* Completing the check-out process for departing guests using hotel systems
* Managing guest queries, issues, and complaints with sensitivity, urgency, and sincerity
* Proactively finding ways to delight and excite guests to ensure a memorable stay
* Maintaining current knowledge of hotel products, services, special promotional offers, daily VIP movements, and special events
* Maximizing sales revenue through up-selling and marketing programs
* Handling general incoming communications, including answering phone calls and responding to emails
* Ability to work overnight shifts is essential (overnight shift runs from 10 pm to 6 am)
What We're Looking For
* Friendly, bubbly, and positive demeanor
* Strong communication, organization, and coordination skills
* Ability to work well independently and as part of a team
* Responsible and self-motivated
* Patient, proactive, and reliable in problem-solving
* Able to maintain excellent relationships with team members
* Capable of working under physical and mental pressure
* Quick to learn new computer systems
* Fluent in spoken and written English to meet business needs
* Demonstrates long-term commitment to the role and team
It would be advantageous if you have:
* RSA accreditation, preferably with Approved Manager status
* First Aid Certificate
* Aquatic Rescue qualification
* Unrestricted working rights in Australia
What We Offer
At Hilton Garden Inn Busselton, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer:
* Opportunities for career development and advancement within the Hilton brand
* Discounted room rates at Hilton properties worldwide
* Ongoing training and development programs
* Employee Assistance Program
* Flexible working arrangements
About us
Hilton Garden Inn Busselton is part of the renowned Hilton Hotels & Resorts brand, known for its commitment to exceptional hospitality and guest experiences. Located in the heart of Busselton, our hotel offers a unique blend of modern comfort and local charm. Join our team and be a part of delivering unforgettable experiences for our guests.
If you are passionate about delivering exceptional customer service and are excited to be a part of our dynamic team, we encourage you to apply for this role today.