Enhance the guest experience as a hospitality professional.
About the Role
* Verify guest reservations and provide room keys to ensure seamless check-in.
* Process payments efficiently, accommodating cash, checks, debit, and credit transactions.
* Respond promptly to guest calls, messages, and requests, providing exceptional service and resolving any issues that may arise.
* Collaborate with Housekeeping to monitor room readiness for check-in, guaranteeing a smooth process.
* Communicate parking procedures clearly to guests and coordinate with bell staff or valet staff as needed.
* Offer directions and information about the property and local attractions to enrich the guest's stay.
* Compile daily reports, identify special requests, and review reports for accuracy to maintain high standards of service.
Essential Skills and Qualifications
* Familiarity with customer service principles and practices.
* Experience in front office operations, including reservation management and payment processing.
* Strong communication and problem-solving skills to handle diverse guest interactions.
* Able to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.
Benefits of Working in Hospitality
* Opportunities to develop valuable customer service and interpersonal skills.
* Chance to work in a dynamic, team-oriented environment.
* Potential for career advancement within the hospitality industry.
This role is ideal for individuals who thrive in a customer-facing position, are detail-oriented, and possess excellent communication skills. If you're passionate about delivering exceptional service and creating memorable experiences for guests, apply today!