Job Opportunity
Are you a proactive and customer-oriented individual looking for a new challenge? We are seeking an Outbound Customer Support Advisor to join our team at the Pakenham branch. In this role, you will be responsible for reaching out to customers proactively, providing information on parts and services, and ensuring a seamless service experience.
Key Responsibilities:
* Conduct outbound calls to existing and potential customers to offer information on parts, maintenance, and repair services.
* Meet and exceed sales targets and key performance indicators related to parts and service sales.
* Assist customers in identifying their parts and service needs accurately.
* Provide detailed information on pricing, and service options.
* Collaborate with the service team to schedule appointments and allocate resources efficiently.
* Assist customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
* Maintain accurate customer interactions, orders, and service history records in our CRM system.
* Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
* Stay updated on the latest product releases, service offerings, and industry trends.
Requirements:
* 5+ years of previous sales experience in the heavy equipment industry (similar role preferred).
* Previous experience in outbound customer service, telemarketing, or sales roles.
* Strong knowledge of agriculture equipment parts and services.
* Excellent communication and interpersonal skills.
* Ability to build reports and maintain positive relationships with customers.
* Results-driven with a focus on achieving sales targets.
* Proficiency in computer systems and software used in customer relationship management (CRM).
* Ability to work independently and as part of a team.
* Strong organisational and time-management skills.
* Ability to plan, develop, and communicate territory coverage to maximise sales potential.
* High school diploma or equivalent. Heavy equipment industry technical training or certification is a plus.
* Ability to travel within the territory and work flexible hours.
* A valid driver's license is required.
Benefits:
* Competitive salary and commission structure.
* Company vehicle & tools of trade.
* Ongoing training and professional development opportunities.
* Positive and supportive work environment.
* Employee discounts on service and products.