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At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
Company description:
At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
Job description:
The Opportunity
We are currently seeking Field Service Coordinator based at our Wollongong branch to co-ordinate, manage & schedule all field service activities for our Field Service Resident Technicians in line with Komatsu standards, policies & procedures.
This includes co-ordination of Technicians, Parts, Contractors & all other relevant parties involved in each job, ensuring it is run efficiently, offering genuine product support to customers at the Branch and on site.
Key Responsibilities:
* Ensure all service department activities meet HSE standards.
* Support Service Manager in the coordination of work in progress jobs, ensuring invoicing is accurate and any potential disputes are resolved prior to invoicing.
* Maintain Work in Progress jobs under 30 days
* Maintain Warranty Work in Progress and Field Campaigns to ensure 100% of warranty jobs are successfully claimed by achieving all warranty claim KPI measures.
* Issue appropriate documents and work instructions to Field Service Technicians working remotely.
* Maximise labour output utilising Komatsu ICT systems
* Demonstrate a thorough understanding of safe work practices, Komatsu Golden Rules contributing to Zero harm.
* Administer timekeeping (job cards etc.) and Timesheets.
* Supply our customers with a friendly, timely and professional response.
* Notify customers of any changes to the delivery date of products or services and update customers on job progress.
* Ensure employees and sub-contractors adhere to the Company's OH& S requirements.
* Provide technical and product information to staff and customers.
* Understand the Komatsu's Customer Support Charter & ensure compliance within the service department
What we are looking for:
* Previous Experience in a similar role
* Current Drivers Licence
* Previous supervisory/ leading hand experience or
* Sound liaison skills Strong customer service ability
* Ability to schedule and delegate to a team or individual
* Strong communication skills
* Strong key team player
* Professional self-starter, with high attention to detail
* Ability to lead and mentor a team
* Intermediate to advanced computer knowledge/skill
* Komatsu system experience (advantageous)
Why work for us
Komatsu benefits:
* Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
* Financial: Income Protection Insurance provided through our company superannuation fund.
* Career: Recognition, awards, flexibility, further education studies and internal career development.
* Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
* Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
* Yearly Bonus: Potential to receive a yearly bonus.
* Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
Ready to get started? Simply hit the apply now button
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.
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Komatsu is an industry-leading manufacturer and supplier of equipment, technologies and services for the construction, forklift, mining, industrial and forestry markets. For over a century, Komatsu equipment and services have been used by companies worldwide to develop modern infrastructure, extract fundamental minerals, maintain forests and create technology and consumer products. The company's global service and distributor networks support customer operations, tapping into the power of data and technology to enhance safety and productivity while optimising performance.
Komatsu is an industry-leading manufacturer and supplier of equipment, technologies and services for the construction, forklift, mining, industrial and forestry markets. For over a century, Komatsu equipment and services have been used by companies worldwide to develop modern infrastructure, extract fundamental minerals, maintain forests and create technology and consumer products. The company's global service and distributor networks support customer operations, tapping into the power of data and technology to enhance safety and productivity while optimising performance.
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