What's in it for you
* Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks
* Free standard OnePass membership
* Access to over 100 exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
* 12 weeks paid parental leave, regardless of gender
* Annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
* Career pathway opportunities within the organization
About the Role
Full‐time Customer Support Team Member, based in Burnley (VIC) or Rivervale (WA). You will support customers through their online journey with Bunnings, helping to resolve enquiries, manage orders and collaborate with suppliers and internal teams.
What's Involved
* Managing online special orders from customers via website, in‐store referrals and phone enquiries
* Supporting post‐sale orders, including supplier follow‐up, fulfilment and delivery
* Providing a high level of customer service across inbound and outbound channels
* Answering inbound calls and responding to customer enquiries with a genuine desire to help
* Making outbound calls to suppliers and customers regarding online orders
* Building strong relationships with customers, suppliers and internal stakeholders
* Supporting first‐point resolution of customer enquiries wherever possible
* Escalating issues appropriately to minimise risk and delays
* Developing knowledge of product sourcing, pricing and digital offers
* Reviewing reporting and identifying opportunities for process improvement
About You
You enjoy being at the centre of the action—solving problems, helping people and working as part of a team. You're naturally organised, remain calm under pressure and take pride in delivering a great customer experience, even when things get busy.
You're comfortable working in a structured environment with clear processes, yet confident adapting when priorities shift. You bring a positive attitude and a willingness to learn.
You'll Need
* Experience in a contact centre, customer support or similar fast‐paced environment
* Confidence using multiple systems, including call logging or customer management tools
* Strong communication skills across phone, email and digital channels
* Ability to manage competing priorities and meet deadlines
* A customer‐first mindset with a proactive approach to problem‐solving
* Availability to work between 8 am–7:30 pm, including Saturdays (likely once a month)
EEO Statement
We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.
Additional Information
Please note you must be age 15 or over to apply for a role at Bunnings.
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