Townsville GP Superclinic is seeking a Casual Medical Receptionist for our busy General Practice on Charters Towers Road, Hyde Park. Previous Healthcare industry experience preferable, however hospitality Reception/Administration or Customer Service skills suit also. Roster shifts during clinic opening hours (between 7.30am and 12.30 noon) Flexibility is required. Additional for some rotational weekends, hours between 8.30am and 7pm is also required.
Duties include, but are not limited to:
* · Answering incoming calls, busy switchboard and professional emails
* · Booking appointments on health-based software, assisting patients with enquiries and kiosk check in
* · Meeting and greeting clientele in a friendly manner
* · General cleaning and upkeep of practice areas, following strict infection control requirements, stock take and restocking of supplies
* · Screening of presenting patient, in compliance with current COVID 19 protocols
* · Liaising with Allied Health and other service providers (specialists, aged care to assist with patient care management)
* · Willingness to learn, be directed and follow procedures
* · Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations
* · Filing, scanning, copying
* Opportunity to learn higher duties.
* · Providing support / assistance to our healthcare professionals
* The successful applicant must also have:
* · Exceptional customer service skills, with a polite manner, and empathic nature
* · Enjoy a fast-paced environment
* · Ability to remain calm under pressure, with a positive and enthusiastic disposition
* · Demonstrate outstanding organizational / time management skills, with the ability to multi-task
* · A commitment to on-the-job training and ongoing learning and development
* · Take pride in their written and verbal communication skills, paying attention to detail
* · Willing to take direction and work collaboratively as part of a Team
* · Intermediate computer knowledge/skills
* · The ability to show empathy towards others and a general desire to assist patients, co-workers and professionals
* · Current driver licence for errands (automatic work car)
* · Australian citizenship or permanent residency essential
* Please note only shortlisted applicants will be contacted.