We're looking for an Application Support Analyst to provide Level 1 & 2 support across a range of business applications that keep Hamilton Island running. This role ensures our digital platforms remain stable, secure and high‐performing while delivering responsive, customer‐focused support to our teams across the island.
Key Responsibilities
Providing Level 1 & 2 support across Hamilton Island's business applications to keep systems stable, secure and running smoothly. Core responsibilities include:
* Platform Support: Logging, triaging and resolving incidents and service requests, managing the support queue, troubleshooting application, data and integration issues, and coordinating with vendors when required.
* System Administration: Managing user access, roles and permissions, performing routine configuration and maintenance, and monitoring system performance and data flows.
* Incident & Problem Management: Supporting incident, problem and change processes, contributing to root‐cause analysis, and assisting with deployments and post‐release validation.
* Testing & Improvements: Executing test scenarios, validating fixes and enhancements, supporting UAT, and identifying opportunities for process improvement and automation.
* Documentation: Creating and maintaining knowledge articles, SOPs, known issues and workarounds to strengthen team capability.
* Stakeholder Support: Delivering clear, customer‐focused communication, supporting training activities, and collaborating with IT teams, business users and vendors.
* Governance & Compliance: Following IT policies, cybersecurity standards, data privacy requirements and supporting audit and reporting activities.
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember. Apply now!
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