Overview
A Little About Us
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com
As a Senior Support Engineer l for Enterprise DB’s Cloud experience, you will be acting as our customer guide to understanding product use, best practices, and common strategies for a successful Postgres configuration and management. This role requires the ability to analyze and communicate effectively with our customers to help them understand, implement and use these products. Additionally, this role will require frequent liaising with our development teams on complex issues and typical feature requests. This role reports to our Sr. Director, Cloud Database Support and will be responsible for learning, applying, and collaborating to improve our customer experience and product value. Your voice is an advocate and a guide of confidence to our customers.
Candidate Note:This is a 100% remote position for candidates located in Australia.
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