Technical Support Specialist (Level 2 – AV / Digital Signage)
We'm looking for a Level 2 Technical Support Specialist with experience in AV, digital signage, or IT support environments to join a high‐performing technical team.
This is a primarily office‐based role (~85%), focused on helpdesk and remote support, with occasional on‐site client work (~15%).
About the Role
You'll act as an escalation point for Level 1 issues, taking ownership of more complex technical challenges across AV and digital signage systems.
This role suits someone who:
* Has strong Level 2 helpdesk fundamentals
* Is confident working across hardware, software, and connected systems
* Takes ownership and follows issues through to resolution
Key Responsibilities
* Provide Level 2 support across AV and digital signage environments
* Manage and resolve tickets via a helpdesk system and phone support
* Troubleshoot hardware, software, and basic network‐related issues
* Configure, deploy, and support digital signage platforms
* Perform internal setup, staging, and system configuration
* Support remote users and client environments
* Take full ownership of issues through to resolution
* Attend client sites for troubleshooting and project support (~15%)
* Maintain accurate documentation and updates
Technical Environment
You'll ideally have experience with:
* BrightSign
* NovaStar
* Digital signage CMS platforms
* AV systems and signal flow fundamentals
And/or exposure to:
* Helpdesk/ticketing systems
* Windows environments and end‐user device support
* Basic networking (IP addressing, connectivity troubleshooting)
* Remote support tools
About You
* Experience in a Level 2 AV, Digital Signage, or IT Support role
* Strong communication skills (spoken and written English)
* Excellent attention to detail
* A customer‐first mindset
* Ability to take ownership of tasks and see them through
* Proactive, organised, and solutions‐focused
Working Conditions
* Primarily office‐based (~85%)
* Standard hours: Monday–Friday, 9:00am–5:00pm
* Occasional shifts between 6:00am–6:00pm
* Rare weekend work
* Example shifts:
o 6:00am – 2:00pm
o 8:30am – 5:00pm (most common)
Requirements
* Driver's licence and own transport
* Willingness to travel to client sites when required
* Full working rights
Why This Role?
* Work across AV, IT, and digital signage technologies
* Join a technically strong, support‐driven team
* Opportunity to build deeper expertise in specialised AV systems
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