Clayton location
- Immediate start
- Hybrid role
**The company**
Our client is an international brand offering high-end and high-performance appliances. Their products are environmentally friendly, durable, safe and award-winning.
**The role**
In this role, you will be supported by a welcoming team, as your guide customers through their post-purchase experience. Based in Clayton, this is a temp role for up to three months with the potential to extend. This is a hybrid role, with Mondays and Fridays WFH, Tuesday to Wednesday working in the office. Hours at 8.30 am to 5.00 pm. Remuneration is $31 - $32 per hour plus superannuation.
**Your duties**:
- Identify and respond to customer requirements from the onset of order receipt
- Advising of any out of stock, incorrect or discontinued products
- Assisting with online payments
- Raising return authority and credits if required
- Maintain product training and brand knowledge
- Working with Third Party Logistics and internal logistics
team for seamless order delivery
**Your skills**:
- A high level of detail and accuracy
- Excellent communication skills
- Retail/whitegoods product background advantageous
- Intermediate computer skills; SAP experience advantageous
- Proactive, punctual, and reliable
- Calm and consistent productivity, dealing with calls and customer queries
- Solution-focused mindset
- Ability to manage time and prioritise tasks effectively
**The culture**
Be a part of an innovative, diverse, and inclusive workplace where they will help you to be your best. The company's philosophy is that its products should improve the quality of people's lives. The customer relationship team values a sense of humour and fun whilst they work productively. The company prioritises well-being initiatives such as team lunches and in office activities.
Alternatively, if this role isn't the right fit for you, contact our friendly consultants for a confidential chat about what you're looking for.
Alternatively, for a confidential discussion please contact Phylicia Edman on 03 9535 2111.
24373_166451484495385
📌 Sales Support Representative
🏢 Veritas Recruitment
📍 Melbourne