This comprehensive role description outlines the responsibilities and requirements for the National Manager position within the Home & Easy Living business at Allianz Partners Australia.
This role requires a dynamic leader who can manage complex provider networks, ensure compliance, and drive strategic initiatives to support the growth of the Home & Easy Living business.
The ideal candidate will possess strong leadership skills, a customer-focused approach, and the ability to navigate high-pressure environments while maintaining professionalism and effective communication.
Key Responsibilities
Project and Provider ManagementOwnership of the national CRM platform for provider management.
Oversee trade and supplier networks, ensuring compliance and governance.
Monitor provider relationships to ensure service delivery meets KPIs.
Ensure financial and contractual compliance.
Customer Service FocusEnsure providers meet Allianz KPIs for timeframes and quality.
Vendor Integrity screening and contract management via Salesforce.
Manage stock supply and compliance with ISO frameworks.
Initiate strategic projects for process improvement and cost efficiency.
Foster positive client experiences and stakeholder relationships.
Risk MitigationImplement processes to mitigate risks in complex customer cases.
Manage WH&S requirements for contractors and providers.
Team ManagementMaintain a customer-focused team and ensure operational efficiency.
Support sales and relationship management efforts.
Provide leadership and mentorship to team members.
Profile Key Requirements
Qualifications and ExperienceTertiary qualification in management or relevant field.
5+ years in leadership within People Care or Assistance environments.
Experience in project management and home modification.
Ability to manage budgets and improve financial outcomes.
Skills And AttributesStrong decision-making, problem-solving, and communication skills.
Ability to manage teams effectively and retain key staff.
Professionalism and ability to work under pressure.
Ability to work autonomously and collaboratively.
Demonstrated drive to take on increased responsibilities.
Proven professionalism, maturity, and candor in work ethic.
Ability to communicate effectively at all business levels.
Tailor communications to appropriate audiences.
Company Overview
Allianz Group is one of the most trusted insurance and asset management companies in the world.
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
Equal Employment Opportunity
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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