12-Month fixed term agreement
See Yourself In Our Team
The Transition team supports business customers through their transition to CommBank's future-state merchant acquiring platform, with a focus on eCommerce Card Not Present solutions.
We work closely with customers, Transaction Banking Specialists, Product, Technology, Operations, Change teams and external partners to deliver a smooth and well-managed transition experience.
Do Work That Matters
As a Customer Transition Manager, you will support the successful transition of customers to the new merchant eCommerce platform. You will play a key role in helping customers understand changes to their eCommerce payment solutions, including any technical impacts, actions required and support available.
You will help manage customer readiness, transition planning, stakeholder engagement, risks, dependencies and implementation support.
Responsibilities
* Coordinate customer transition activities across assigned customer groups or transition waves.
* Develop an understanding of our eCommerce products, including the technical specifications and benefits, and communicate the impacts to customers in clear, practical terms.
* Work with Product, Technology, Operations, bankers and external partners to identify customer impacts, dependencies and support requirements.
* Support transitions involving digital payment solutions, payment gateways, online checkout, APIs, settlement, reconciliation or reporting impacts.
* Manage project plans, risks, issues, actions, dependencies, reporting and escalations.
* Capture customer feedback and identify opportunities to improve the transition experience.
Qualifications
Essential
* 5+ years' experience delivering business, customer, technical, transition or transformation change.
* Understanding and working knowledge of merchant acquiring, card payments, digital payments or transaction banking solutions.
* Strong project management skills, including planning, tracking, reporting, risk and issue management.
* Strong relationship management skills, with the ability to engage and influence stakeholders at different levels.
* Experience working with customer-facing teams, technology teams, operations, vendors or delivery partners.
* Strong communication, analytical and problem‐solving skills.
Desirable
* Experience with large‐scale customer, product, platform or data transition projects.
* Experience preferably with a card issuer, financial institution, fintech or enterprise software/SaaS platform.
* Familiarity with Agile delivery or similar delivery frameworks.
You'll help business customers transition to modern, scalable and reliable merchant payment solutions while building strong relationships across CommBank and the broader payments ecosystem.
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