Your role at DynatraceWhat's the role?As an IT Support Engineer, you'll play a key role in keeping Dynatrace running smoothly day to day. You'll support our teams by solving technical issues, improving how we work, and making sure our tools and environments work, both for in office and remote staff members.You'll be working as part of a global IT team, but with a strong local presence in Sydney. It's a hands-on role where no two days are quite the same, from troubleshooting devices to helping roll out new technology across the business.What you'll be doingProvide end-to-end support for IT incidents, service requests, and problems, ensuring people get back up and running quicklySupport employees via chat, tickets, email, and video, delivering a great support experienceSet up, maintain, and troubleshoot laptops, mobile devices, and peripherals (Mac and Windows environments)Keep our meeting rooms and collaboration tech (e.g. Zoom Rooms) running reliablyGet involved in local and global IT projects like hardware rollouts, office moves, and new tech deploymentsCreate and maintain clear documentation to help scale knowledge across the teamContribute ideas to improve processes and the overall workplace tech experienceWhat will help you succeedWhat you'll bringAround 1–2 years+ experience in IT support, helpdesk or a similar roleA strong customer-first mindset and clear communication skillsConfidence troubleshooting issues and a willingness to learn on the goHands-on experience with Windows and/or MacOS environments and Microsoft 365Familiarity with tools like ServiceNow or Jira (or similar ticketing systems)Exposure to device management tools such as Intune, Autopilot, JAMF, or SCCMAbility to work both independently and as part of a global, distributed teamA flexible approach, with willingness to occasionally support across time zonesWhy you will love being a DynatracerAt Dynatrace, we're building a culture where people can do their best work. You'll join a supportive, collaborative environment where your ideas are valued and your growth is encouraged.You can expect:A friendly, inclusive team with a strong sense of ownershipThe chance to work with modern tools and technologiesOpportunities to learn, grow, and build your career in ITA workplace that values balance, flexibility, and wellbeingCompensation and RewardsNote to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you'll get other benefits and work-life perks designed to make your ride with us even more rewarding.Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members.Wellness DaysFour company-designated extra paid days off for you to recharge hybrid working model and flexible working hours offer you the flexibility you need.Employee Stock Purchase PlanPurchase company stock ( NYSE:DT ) at a discounted price and become a shareholder.Learn & developCompany-wide learning perks, designated team's learning days, and more.Volunteering dayA day of paid volunteer time to support a community or cause you care about.Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what's available there.About DynatraceDynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.
#J-18808-Ljbffr