Take the next step. Be part of something bigger at Suncorp.
Senior Business Analyst - Digital customer tribe
Great prospect to join a large community of ~250 business analysts at Suncorp
Minimum of 4 years’ Senior Business Analysis experience + experience in digital assets / applications / project delivery
Work with one of Australia’s leading Insurers to help shape digital strategies
We’re never just satisfied with how things are – because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.
Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.
Overview of the role
As Senior Business Analyst in our Digital Customer Tribe, you will be supporting the delivery of the digital program of work across Suncorp’s Insurance brands. The role offers plenty of variety working across multiple digital assets, applications, platforms and brands.
You will have the opportunity to join our large Analysis Chapter that supports a variety of medium to large scale programs across the Suncorp Group. The Chapter consists of ~250 like-minded analysts, where ideas and best practice are shared via community events, masterclasses and knowledge sharing activities. You will support projects being delivered in a continuous delivery model (Agile).
Suncorp is proud of our fantastic culture where you will be supported in your career development.
What you’ll do:
Work with several stakeholders across the business including the Enterprise Delivery Analysis, Enterprise Delivery Practice, Delivery/ Project managers, Business/Product owners, subject matter experts and project stakeholders including but not limited to principal engineers, architects, developers, testers, scrum masters etc
Use appropriate systems, tools and processes to proactively discover requirements; facilitate workshops, synthesise information accurately, completely and coherently to produce designs that realise Tribe/Squad and/or Project outcomes
Adopt Suncorp’s WoW to elaborate on requirements, create acceptance criteria, compile story cards/user stories and estimate effort
Apply sound comprehension of Suncorp business context including strategy, key systems/process, and critical issues/constraints
Solve business and technical problems using a methodical and consultative approach
Support testing, change management, training and business roll-out of solutions
Document current and future-state processes (as-is/to-be)
Manage risks, issues and change requests using established tools and frameworks
What you’ll bring:
Essential:
Minimum of 4 years’ experience as a Senior Business Analyst working in the Digital domain in a project/delivery role
Essential:
High level understanding of all aspects of digital asset changes and the digital asset life cycle
Essential:
Experience implementing change across a variety of digital processes including Sales, Service, Renewals, Payments, Claims, Mobile, Web and AI
Experience with customer journey and expertise to work with UX designers, and developers to come up with optimal technical solution to a business problem
Experience with eliciting and defining business requirements, and translate into technical requirements for developers
Experience in Agile ways supporting tools including but not limited to JIRA, confluence and using these tools for documenting, planning and tracking requirements.
Experience in building and influencing successful business relationships
Experience in creating user stories, defining as-is to-be processes and managing risks/issues/change requests
Insurance industry experience advantageous; Guidewire and Claims experience (desired)
A thirst for continual development and learning and willingness to share experience with others
Enthusiasm to be an active contributor to the Analysis Chapter and building and embedding a strong culture that enables everyone to become a master of the craft of business analysis
What we can offer you:
Discounts and offers on a range of retail favourite stores as well as insurance products.
A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
Invest in your brighter future with ongoing study support and career development programs.
Give back to our communities with payroll giving, donation matching and paid volunteer leave.
Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
About Suncorp:
For over 100 years Suncorp has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
If this opportunity sounds like the challenge you have been looking for, please apply online today.Applications sent directly by email will not be accepted.
Advertised:
24 Nov 2025 AUS Eastern Daylight Time Applications close:
01 Dec 2025 AUS Eastern Daylight Time
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