Strategic ServiceNow Leader
We're looking for a visionary leader to guide our ServiceNow platform, shaping its development and continuous improvement to meet the evolving needs of our Defence program.
* Create a comprehensive roadmap that aligns with organisational priorities and technological opportunities.
* Design secure, flexible ServiceNow solutions across key modules (ITSM, ITOM, ITAM) and explore AI features to enhance user experience and efficiency.
* Support data-informed decision-making through Performance Analytics, delivering clear, actionable dashboards and KPIs.
* Partner with stakeholders to understand needs, communicate architectural directions, and support the delivery of enhancements that create lasting value.
* Help build and maintain a strong foundation of development standards, governance, and shared best practices to promote consistency, transparency, and quality across the platform.
About the Role
This is an exciting opportunity for an empathetic and solutions-focused professional who enjoys working collaboratively and bringing others along in the process. You will combine technical expertise with strong people skills and a desire to deliver thoughtful, sustainable outcomes.
* Demonstrated experience leading the development and implementation of ServiceNow roadmaps in large or complex environments.
* Strong knowledge of Platform Analytics, AI features, and system integrations (REST/SOAP APIs).
* ServiceNow Certified Technical Architect or equivalent qualifications.
* A background in enterprise IT strategy, digital transformation, or cloud platforms.
* Familiarity with Agile delivery and DevOps ways of working.
About Us
We're committed to creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
What We Offer
We offer a range of benefits, including the opportunity to work on innovative projects, collaborate with a diverse team, and develop your skills and career.
How to Apply
To apply for this role, please submit your application through our Careers page.