Showcase your exceptional customer service and administrative skills, supporting the daily operations of our friendly community, Heathglen.
About Keyton
With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we're leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.
Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.
Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.
Keyton Perks & Benefits
* Career development and growth opportunities
* Generous leave entitlements, including 4x wellbeing days per year. That's almost an additional week off in addition to your annual leave!
* Training and working with a supportive and fun team
* Thrive as part of a strong team in an exceptional work environment
* Employer referral program
* Reward & Recognition Services
* Health & Wellbeing and Reward Program
* Exclusive access to Sonder mental wellbeing app
* Discounted health insurance, annual vaccinations and skin checks
* The opportunity to make a meaningful impact in the lives of our residents
Your Day on A Page
An exciting opportunity has become available for an enthusiastic, committed and customer service focused Village Administrator to join our team at Heathglen on a part-time basis on a 12-month fixed term contract.
Heathglen Village is a vibrant and inclusive community that offers more than just a place to live—it provides a lifestyle of comfort, connection, and purpose. Nestled in a prime location directly opposite Pacific Werribee, Heathglen combines convenience with tranquility, making it an ideal setting for residents and a rewarding workplace for those who support them.
As the Village Administrator, you'll be the first point of contact for residents, guests, and contractors – providing exceptional customer service and ensuring the day-to-day operations of the village are seamless. You'll work closely with the Village Manager, supporting them across a range of administrative and operational tasks including:
* Providing warm, professional customer service to residents, visitors, and contractors
* Assisting with reception duties and managing incoming enquiries
* Supporting the Village Manager and team with administrative tasks and daily operations
* Maintaining accurate data records and assisting with invoicing
* Coordinating contractor inductions and ensure EHS compliance
* Conducting resident welfare checks and follow up as needed
* Creating and distributing newsletters and community updates
* Helping organise and support community events and activities
Shifts
This role offers 3 days of work per week, working a total of 22.5 hours per week.
* Wednesday: 9am to 5pm
* Thursday: 9am to 5pm
* Friday: 9am to 5pm
About You
For this role, you will have excellent diligence and organisational skills, coupled with the ability to work autonomously to complete tasks. Your strong customer service skills will allow you to effectively consult with our residents and visitors.
To be successful in your application, you will have the following:
* Administration and demonstrated customer service experience
* Demonstrated experience using Microsoft Office (Outlook, Word, Excel) and ability to pick up new systems
* Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
* Exceptional interpersonal skills with a bubbly, approachable personality that helps build trust and rapport with residents, families, and team members
* Be highly organised and able to prioritise competing tasks
* Willingness to learn and professionally develop
* A professional, initiative-taking and can-do attitude.
Ready to Join the Fun?
If you're passionate about fostering a vibrant, well-run, and caring community for independent seniors, we'd love to hear from you! Join our friendly team and be part of something truly meaningful.
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November.
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