Employment Type - Permanent Part Time
Hours per fortnight - 72
Job Category - Administration - Customer Service
Req Id - 8572
Perks
* Build your career with Victoria's largest regional health service
* Join a supportive, high-performing team making a real community impact
* Permanent part time role | 72 hours per fortnight | 5 weeks leave pro rata & salary packaging
About the Role
Administration Officers are responsible for delivering consumer-focused administrative support that ensures equity of access throughout the patient's journey within Surgical Specialist clinics.
Key Responsibilities
* Provide professional reception and customer service, including greeting patients, managing enquiries, and directing calls appropriately.
* Manage patient administration in iPM, including referrals, bookings, scheduling, waitlists, and accurate data entry.
* Coordinate with internal and external stakeholders (GPs, specialists, interpreters, and diagnostic services) to support timely, coordinated patient care.
* Deliver general administrative and telehealth support across clinics, ensuring compliance with policies and contributing to a collaborative team environment.
Qualifications and Experience
* Strong communication and interpersonal skills with ability to engage effectively with patients, families, and healthcare teams.
* Excellent customer service skills with a professional, positive, and patient-focused approach.
* Competent computer literacy and willingness to learn health technologies and systems.
* Flexible, adaptable team player able to manage varied duties and rostered shifts to meet service needs.
Benefits
* Excellent working conditions and a strong sense of job satisfaction
* A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
* Extensive professional development opportunities
* Attractive salary packaging benefits, including living expenses capped at $9,010 and meals and entertainment capped at $2,650
Diversity and Inclusion
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
Child Safety
We are strongly committed to the safety and wellbeing of all children and young people.
All Appointments Are Subject To
* Satisfactory Police Record Check
* Immunisation Status Clearance
* Working with Children Check (if applicable)
Contact
Kristen Clark – kristen.grass@barwonhealth.org.au
Application Closing Date
11 June 2026
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