Job Summary
Full Time, Permanent Role – Location: Dubbo, NSW. Salary $95,193 + Super + NFP Salary Packaging Benefits.
Your opportunity
The Regional Support Manager plays a pivotal role in supporting the organisation's mission to strengthen communities and improve outcomes for people experiencing vulnerability.
Reporting to the State Leader – NSW Region West, and working in close partnership with regional leaders, this position enables consistent, high-quality service delivery by leading support teams, strengthening administrative and operational practices, and fostering a culture of collaboration and accountability.
With a strong focus on client-centred outcomes, the role ensures that systems, processes and people are aligned to deliver meaningful and lasting impact.
Responsibilities
* Lead and support the regional administration team to deliver consistent, high-quality services aligned with organisational priorities
* Partner with regional leaders to provide high-level operational, administrative and project support across services
* Drive consistency and continuous improvement in administrative processes, systems and ways of working across the region
* Coordinate and strengthen collaboration between teams to enable effective program delivery and positive client outcomes
* Oversee reporting, data collection and analysis to support informed decision-making and performance monitoring
* Support financial and workforce processes, including budgeting, reporting, recruitment and workforce coordination
* Ensure compliance with organisational policies, contractual requirements and quality frameworks, including risk management and safety
* Build capability within support teams through coaching, guidance and performance development
* Maintain effective relationships with internal and external stakeholders, including funders, partners and corporate teams
Qualifications
* Demonstrated experience in high-level administrative and operational support within complex environments
* Proven ability to lead, coach and develop teams to achieve strong performance and service outcomes
* Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines
* Highly developed communication and interpersonal skills, with the ability to build effective relationships with diverse stakeholders
* Sound judgement, initiative and discretion, with the ability to manage sensitive and confidential information
* Experience in reporting, data analysis and using insights to support decision-making and continuous improvement
* Proficiency in Microsoft Office suite and confidence using systems to support administration, reporting and coordination
* Hold current valid Working with Children Check (WWCC) and Drivers' Licence
* Before starting work, a national police history check, qualifications, and referee checks will be undertaken, and a clearance to work with children/vulnerable people is required
Benefits
* Not-for-profit salary packaging reducing your tax (details via AccessPay)
* Free external, confidential counselling and access to chaplaincy support
* Volunteering opportunities
* Opportunity to purchase additional annual leave
* Extra leave including Mission Australia Thank You Day & Work Anniversary Day off
Diversity & Inclusion
We actively support and encourage people of all backgrounds, including gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to apply. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
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