As the technical officer you will collaborate with stakeholders to deliver proactive service and support, driving team and business outcomes. Your attention to detail, business acumen, and transformational expertise will be key to ensuring the team achieves their objectives and deliver lasting benefits.
Key Accountabilities:
Data Analysis: Evaluate information to guide solution development across various domains.
Fleet and Software Management: Assess current hardware and software states to establish effective management procedures.
Procurement Processes: Review ServiceNow procurement workflows for ongoing management.
Procedure Development: Create operating procedures to achieve service and support objectives.
Solution Implementation: Assist in developing and deploying solutions to meet project and team goals.
Stakeholder Collaboration: Work with teams to validate solutions, coordinate testing, and ensure they meet business requirements.
Task Management: Perform various tasks within your capacity as needed.
Knowledge Sharing: Promote a positive work culture by sharing knowledge and supporting common expectations.
Relationship Building: Maintain strong relationships with internal and external stakeholders, including cross-agency representatives, consultants, and contractors.
Communication: Regularly update leadership and stakeholders as scheduled or required.
Essential Criteria:
5+ years' IT support experience, preferably in government.
Strong communication skills with end-users and IT teams at all levels.
Expertise in auditing and managing EUC hardware, software, and services across diverse locations.
Experience in developing and maintaining service documentation:
Robust time management and outcome-focused approach to service delivery.
Understanding of change management and its impact on teams.
Experience in driving continuous improvement in IT processes and services.