We are looking for a Field Service Engineer to join our Customer Technical Support team in Melbourne, providing high-quality service and support to Grifols customers across Victoria region.
We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.
What your main responsibilities will be
* Install, troubleshoot, upgrade, and maintain Grifols diagnostic instruments and components.
* Provide customer service via on-site visits, telephone, and digital communication.
* Conduct preventive maintenance and ensure compliance with safety and regulatory standards.
* Escalate quality issues and maintain accurate inventory levels for repairs and replacements.
* Participate in after-hours support roster and respond to customer inquiries promptly.
* Collaborate with Application Specialists and other internal teams to resolve technical issues.
* Identify and recommend improvements to products and processes.
* Maintain documentation and service records in CRM systems within defined timelines.
Who you are
The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* You hold a certificate in Electronics, Science, or a related field.
* You have 3 to 10 years of experience in a service or technical support environment. Experience in the IVD or blood screening sector is highly valued.
* You communicate effectively in English, both written and spoken.
* You are self-motivated, detail-oriented, and able to work independently.
* You are proficient in Microsoft Office and electronic testing equipment.
* You are willing to travel, including short-notice trips within Australia.
What we offer
Contract of Employment: Permanent position.
Location: Melbourne, Australia.
Work Hours: 8:30am – 5:00pm (Monday to Friday), with flexibility for after-hours support.
Location: APAC : Australia : Home Office : Australia
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