About the role
The Project Manager – Student Management System is responsible for leading the delivery of a new Student Management System for Ikon Institute, EDU Holdings' Higher Education college. Reporting to the General Manager Student Services and Registrar, the role serves as the central point of coordination across internal teams and the vendor, ensuring alignment between system capabilities and organisational needs. The Project Manager will drive implementation and organisational readiness, including process design, user acceptance testing, data migration, stakeholder engagement and change management, to support a successful transition. The role is accountable for delivering the project on time and within scope, while ensuring strong stakeholder engagement, effective adoption and minimal disruption to student operations.
Key Responsibilities
Project Delivery and Governance
* Develop overall project plan, timeline, and milestones.
* Ensure scope, deliverables, and timelines are clearly defined and agreed by stakeholders.
* Track progress and ensure the project is delivered on time.
* Report status of project to relevant stakeholders including the Executive Leadership Team.
* Serve as the key liaison between Ikon Institute and the vendor during the project.
* Oversee data migration and integration with key systems including the Learning Management System, Zendesk CRM and others.
* Ensure all project components are aligned to support a successful system go-live.
* Establish and maintain project governance structures, ensuring timely decision making and escalation where required.
Change Management
* Develop and lead communication and change plan, ensuring all impacted parties are supported throughout the project.
* Partner with key stakeholders including Student Administration, IT (internal and external), Learning Management System team, Student Experience, Finance, Academic team and external vendor project team.
* Schedule and facilitate meetings and updates to ensure timely decision making, frequent communication and early risk identification.
* Manage stakeholder expectations and risks.
* Coordinate training and ensure readiness for go live.
Risk Management
* Identify, assess and document risks and mitigation strategies.
* Escalate critical issues and drive timely resolution.
* Ensure dependencies are identified, tracked and actively managed.
Team Management
* Lead and mentor the Business Analyst, Student Administration to ensure the successful implementation of the Student Management System.
* Ensure team members adhere to deadlines and contribute to business process improvements.
* Uphold EDU values, fostering a collaborative, high-service culture.
Education, experience & skills
* Qualification in relevant field or equivalent experience.
* Minimum 5 years' experience in project management, ideally in Higher Education.
* Experience working with student systems in a Higher Education context.
* Understanding of the regulatory environment of Higher Education including TCSI reporting.
* Excellent people management skills with the ability to work with a variety of internal and external stakeholders.
* Robust stakeholder engagement and communication abilities.
* Proven ability to manage competing priorities and solve problems.
* Proficiency in Microsoft Office365.
* Cross cultural awareness.
Why Join us?
* A supportive team - When you work with us, you are not just a team member - your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.
* Career progression - Here, you will find an environment where your ideas matter, your growth is prioritized, and you are empowered to do your best work - because when we succeed, we do it together.
* A positive and fun work environment - Work should be more than just a job - it should be an experience you enjoy.
* Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what's better than breakfast.
* Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field.
Diversity & Inclusion
We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.
#J-18808-Ljbffr