19th May, 2026
About BankVic
We are the small bank of big opportunity. We exist to serve those who protect and serve our community. Founded 50 years ago by Victorian Police officers, our members are from the police, health, and emergency services. Because we're small, we each have a greater opportunity for personal impact.
As a certified B Corporation, we are committed to transparency, accountability, and working in the best interests of our members, community and each other. Being a small bank also means you can get involved in a broad range of work and gain exposure to parts of the organisation outside of your own team.
If you're seeking to make a difference and find purpose in your work, it's time to join us at BankVic.
The Role
Reporting into the Regional Manager – Branches and Mobile Lending, you will lead the growth and success of our Victoria Police Centre branch by building and nurturing strong relationships within the local community.
As Branch Manager, you will play an integral role in driving member satisfaction and business growth by identifying member needs and matching them with tailored retail banking and lending solutions. With a strong focus on community engagement, you will actively develop new business opportunities, deliver financial presentations, and enhance our presence while providing exceptional service to both existing and prospective members.
Key Responsibilities
* Lead, coach, and develop your team to achieve exceptional results while maintaining a high level of engagement through regular coaching and mentoring.
* Deliver exceptional member service by identifying needs and connecting members with appropriate banking and lending solutions.
* Monitor and drive individual and team performance through regular reviews, coaching, and achievement of KPIs and business targets.
* Identify and develop recent business opportunities within our local community through strengthening the relationships with members and manage member appointments efficiently.
* Build and strengthen member relationships through regular engagement, presentations, and community outreach to drive business growth and share of wallet.
* Manage branch operations effectively, including appointments, lending approvals (within delegation), and compliance requirements.
* Uphold BankVic's organisational values, policies, and regulatory standards while contributing positively to team initiatives, projects, and continuous improvement.
Who we are looking for
* Proven Branch Manager experience within the banking and financial services sector, with strong capability in business development and relationship management.
* Demonstrated success in driving branch performance, business growth, and operational excellence, delivering solid customer outcomes.
* Track record of achieving branch KPIs through effective coaching, leadership, and performance management.
* Robust understanding of lending practices, responsible lending obligations, and relevant regulatory frameworks (AFSL, ACL, NCCP, Privacy).
* RG146 Tier 2 Certification (or willingness to obtain) and commitment to ongoing professional development.
* Excellent customer service skills, with the ability to build rapport and maintain strong stakeholder relationships.
* Solid numerical, analytical, and credit assessment skills, with high attention to detail.
What we can offer
* Additional five days leave.
* Generous parental leave provisions.
* 2 days paid volunteer leave.
* Discounts and savings off a range of our products and services.
* Ambulance Victoria Membership reimbursements.
* Ongoing professional development with access to study leave.
* Reward and recognition program.
BankVic is committed to fostering an inclusive and diverse workplace. Your unique qualities make you an invaluable part of our team and make us stronger as an organisation. If you need assistance or adjustments made to the recruitment process, please let us know and we'll do our best to make it easy for you to apply. If you think you would be a great addition to the BankVic team, we encourage you to apply even if you do not meet all the requirements listed.
As part of our recruitment process, we require successful candidates to undertake background checks.
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