This position requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk environment.
* Contract until end of January 2027 – Government Agency
* Level 1 phone and Email IT Support
* Ballarat Location – Hybrid Working Arrangement
Key Accountabilities
* Troubleshoot issues with Microsoft Teams
* Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
* Document processes for Microsoft Teams
* Provide support for applications, email and technology services
Skills & Competencies
* Minimum 12 months as a Service Desk Analyst
* Excellent customer service skills
* Experience providing comprehensive first-level support for tools and applications for Microsoft Office products
* Good communication skills, both written and verbal, including a personable and professional phone manner
What's In It For You
* Government Agency
* Ballarat Location – Hybrid working Arrangement
* Contract until January 2027
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