Role Overview:
Regional Service Delivery Director
We are seeking a seasoned professional to lead our customer-facing technical teams in the APAC region. This critical position will oversee exceptional customer experiences from initial engagement through successful onboarding, ongoing support, and widespread software adoption.
* This leader will have a strong technical aptitude and proven experience managing diverse technical teams.
* Prior experience as a Technical Lead in the out-of-home advertising industry or similar field is preferred.
* A deep understanding of software implementation methodologies, customer support best practices, and product adoption strategies is essential.
Main Responsibilities:
1. Develop and execute a regional service delivery strategy aligned with company goals.
2. Lead, mentor, and develop regional teams encompassing technical pre-sales, customer onboarding and activation, technical support, and product adoption specialists.
3. Drive the delivery of high-quality and timely technical support, ensuring efficient issue resolution, proactive communication, and a focus on exceeding customer expectations.
What We Offer:
* A competitive salary range between $250,000 and $350,000 per annum.
* A comprehensive benefits package including wellness support, additional time off, remote work options, and family support.