Pullman Bunker Bay
Pullman Bunker Bay is a 5-star luxury beachside resort located in the stunning Margaret River Region of Western Australia. The resort offers 150 beautifully appointed bungalow-style villas, a variety of food and beverage options at the Other Side of the Moon restaurant and bar, award-winning conference and wedding facilities, and a rejuvenating day spa.
While living and working in this picturesque area, you can explore sailing adventures, savour award-winning wines, and experience world class whale watching from the banks of Bunker Bay Beach.
Purpose
As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go‐to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.
Primary Responsibilities
* Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
* Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
* Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
* Safely and securely handle payment transactions, verifying billing details for accuracy
* Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
* Maintain meticulous reservation records to monitor room availability and ensure smooth check‐ins and check‐outs
* Assist in resolving guest complaints or issues related to reservations, billing, or room assignments
Skills and Experience
* Customer service‐oriented with exceptional communication skills
* Previous experience in a similar role in the hospitality industry is preferred
* Proficiency in using reservation and property management systems is a plus
* Problem‐solving skills and the ability to remain calm under pressure
* Team player with a positive attitude and willingness to go the extra mile
Benefits
ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
Learn Your Way – Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities – We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
Employment Law and Equality
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