About the Hotel
Mercure Melbourne La Trobe Street is a 4-star hotel in West Melbourne, operating under the Accor network. The hotel offers modern design, high‐quality service and a strong focus on guest comfort.
Job Description
We are seeking enthusiastic and service‐driven Food & Beverage Attendants to join our team. You will be responsible for delivering exceptional service across our restaurant and bar, ensuring every guest experience is seamless and enjoyable.
Key Responsibilities
* Provide friendly, professional, and efficient service to all guests
* Take food and beverage orders accurately and deliver promptly
* Set up and reset tables, ensuring cleanliness and presentation standards
* Maintain knowledge of menu offerings, promotions, and specials
* Handle guest enquiries and resolve issues with a positive attitude
* Work collaboratively with kitchen and team members to ensure smooth service
* Follow all hygiene, food safety, and workplace health & safety procedures
Qualifications
* Previous experience in hospitality or customer service (preferred but not essential)
* A positive attitude with a genuine passion for guest service
* Strong communication skills and ability to work in a team environment
* Flexibility to work a rotating roster, including weekends and public holidays
* RSA certification (required)
Benefits
* All Heartist Membership – discounts on accommodation and food & beverage worldwide
* Family & Friends Discounts – discounted rate across accommodation, services, and experiences
* Accor Live Limitless (ALL) Loyalty Program – earn status & reward points on your worldwide stays
* Learn Your Way – support your career development with access to Accor's industry‐leading training platforms, Accor Academy and Typsy
* Build Your Network – join a global community of over 3,000 hospitality professionals
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