Job Overview:
The role of a Customer Service Advisor involves delivering exceptional customer experiences through effective communication, issue resolution, and timely support. This is an opportunity to work in a fast-paced contact centre environment, handling customer inquiries, processing bets, and ensuring customer satisfaction.
About the Role:
This position requires a customer-focused individual with strong verbal communication skills, attention to detail, and the ability to work in a structured environment. The successful candidate will be able to handle multiple tasks simultaneously, adapt to changing situations, and maintain a high level of productivity.
Key Responsibilities:
* Handle customer inquiries and provide timely responses via phone, email, or live chat
* Process bets accurately and efficiently, meeting key performance indicators
* Resolve customer complaints and issues in a professional manner, focusing on quality outcomes
* Log clear and concise notes in our customer database for future reference
* Stay up-to-date with industry trends, bet types, and key events to provide expert advice
* Collaborate with internal teams to ensure seamless customer experiences
* Adapt to new duties and opportunities for skill development within the customer service team
Requirements:
* Australian citizenship, permanent residency, or a valid visa for full-time work
* Previous customer service experience is essential; contact centre experience is highly valued
* Strong verbal communication skills for this phone-based role
* High attention to detail and ability to work in a KPI-driven environment
* Flexibility to work rotating rosters, including evenings, weekends, and public holidays
* Strong numeracy and computer literacy (Excel, Outlook, SharePoint)
* A team player who thrives in a dynamic, supportive environment
* Commitment to compliance, quality, and continuous improvement
What We Offer:
We are committed to providing an engaging and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences, and we invite like-minded individuals to join us.