Job Opportunity
We are seeking a seasoned professional to lead the Guest Experience team in our Port Douglas resort.
This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and building strong relationships with guests. The ideal candidate will have previous experience in a similar role, preferably in a hotel or resort environment.
The successful applicant will be responsible for leading the activities and performance of the Universal Marketing Agents onsite, scheduling guest appointments, generating sales leads, and providing exceptional service to owners and guests.
We offer a competitive salary package, including base salary, superannuation, and performance-based incentives. You will also enjoy discounted hotel stays, subsidised private health insurance, and opportunities for professional development.
In return for your hard work and dedication, you will enjoy a dynamic and supportive work environment, where you can grow your career and make a real difference in the lives of our guests.
Responsibilities:
* Lead the Guest Experience team and oversee the activities of the Universal Marketing Agents onsite.
* Schedule guest appointments and generate sales leads through effective communication and relationship-building.
* Provide exceptional customer service to owners and guests, ensuring a seamless and enjoyable experience.
* Work closely with the resort operations team to deliver high-quality service and support.
* Meet targets and KPIs as set by the business, while maintaining a strong focus on customer satisfaction.
Requirements:
* Previous experience in a similar role, preferably in a hotel or resort environment.
* Demonstrated strong customer service values and skills.
* Knowledge and application of sales techniques and strategies.
* Ability to build rapport and establish trust with guests and colleagues.
* Sound problem-solving and persuasive skills.
* Working knowledge of computer software and sales applications.
Benefits:
* Competitive salary package, including base salary, superannuation, and performance-based incentives.
* Discounted hotel stays across the world.
* Subsidised private health insurance (upon completion of probation period).
* Professional development funding and opportunities.
* Monthly, quarterly, and yearly recognition programs.
Where You'll Begin Your Journey:
Our beautiful Port Douglas resort is located just five minutes' walk from Four Mile Beach, offering stunning views and a relaxed tropical atmosphere. As a member of our team, you will have the opportunity to contribute to creating unforgettable experiences for our guests and build a rewarding career in a dynamic and supportive environment.