Client Services Part Time Bloom (Clyde North) Community Aged Care
Apply for the Client Services Part Time Bloom (Clyde North) Community Aged Care role at For Purpose Aged Care Australia
For Purpose Aged Care presents an exciting opportunity to shape the service delivery of Aged Care during a period of significant change. A friendly, focused and driven team is looking to bring on staff with the right attitudes and values to provide the best care for our residents.
Collaboration Accountability Respect Empathy
About The Role
We are currently seeking an experienced Client Services Manager to assist in establishing and developing our state‑of‑the‑art aged care residence based in Clyde North. This is a part‑time 0930‑1500 (25 hours) role.
This role is the first touch point for residents and their families to be introduced to residential care and therefore requires exceptional customer service with a sensitive, consumer‑orientated approach.
The main purpose of this role is to manage the admissions and waitlist for the residence and to facilitate the facilitation of tours across the residence. This role may also be expected to visit and assess potential residents within their home or at hospital, to determine their suitability for admission.
Responsibilities
- Ensure that rooms across all residences maintain satisfactory occupancy.
- Liaise with key stakeholders (hospitals, ACAP, social workers, medical practices and age care placement agencies) to maximise bed occupancy.
- Organise and schedule appointments with potential clients to showcase any requested residences in the organisation.
- Facilitate and organise admission paperwork and ensure assessment is current.
- Provide a smooth transition of admission process into the residence.
About You
- Excellent customer service delivery.
- Knowledge of financial requirements for admissions into an aged care facility.
- Ability to develop and maintain qualified relationships with relevant agencies and internal and external stakeholders.
- Ability to delegate and prioritise tasks and be results orientated.
- Demonstrated experience in the coordination and delivery of administrative services in a health, community or residential aged care setting.
Benefits
- Tax savings of up to $15,900 per year with Salary Packaging (Go Salary).
- Exclusive staff discounts with JB Hi‑Fi, Endota Spa and more.
- CommBank Workplace banking.
- State‑of‑the‑art technology to help staff work smarter.
- Staff room facilities.
- Salary sacrificing options with superannuation.
- Novated leasing through Enlist.
- HESTA benefits for members.
- Access EAP – a voluntary, confidential and free counselling service.
Sound like you? Apply Now!
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