Join the excitement! Lead village support teams, oversee Health and Safety, champion village recruitment, and collaborate with leaders in a vibrant community.
* At Ryman, every day is a chance to be a hero in the story of our residents' lives
* Unlock your full potential in a supportive environment that values your expertise
* Oversee all aspects of 5 star village service delivery
About the role
We have an exciting opportunity to join our leadership team as a Resident Services Manager at Deborah Cheetham Retirement Village in Ocean Grove. This is a Full Time role working Monday to Friday 8:30 to 4:30. Flexibility is a must, as part of the role you're required to be on call.
At Ryman, our Resident Services Manager wears many hats; leading with kindness and clarity, this role is a key player in our multi-disciplinary village leadership team. Whilst working closely with the Village Manager, Clinical Manager and Facilities Manager, in this role you will:
* Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, laundry and administration teams
* Have oversight for all risk management and health and safety related processes for the village
* Be responsible for Human Resource tasks within the village including inductions, recruitment, training, performance reviews and payroll assistance
* Actively manage the roster for Auxiliary teams ensuring adequate staffing levels are maintained
* Provide leadership at the Village in the absence of the Village Manager
About you
To thrive in our fast-paced and varied environment you will:
* Have proven management experience with a preference for Health and Safety experience/training
* Be skilled at juggling conflicting priorities
* Enjoy building meaningful relationships with our staff, our residents and their families
* Have comprehensive knowledge of continuous improvement systems and processes
* Place a high emphasis on customer service and work hard to deliver exceptional service to our residents
* Be an outstanding communicator that is both professional and empathetic
Benefits
* Work in a facility that operates more like a family business. We are well resourced and have great care ratios
* Fun, friendly and supportive team environment
* Monthly employee recognition
* Receive a complementary designer uniform
* Opportunities for professional development and career progression
* Receive a Ryman Team Benefits card with discounts from 45+ well-known brands
Location(s) Deborah Cheetham Retirement Village – Ocean Grove AU
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