The Opportunity
To provide administrative support to the Council Services department and a high level of customer service to both internal and external clients.
About Us
Banana Shire is situated in Central Queensland, Australia located 120 km west of the growing industrial city and port of Gladstone - and an easy drive to the city of Rockhampton.
Our population is approximately 15,000 people spread over 28,577 square kilometres. Major industries in the area include Coal Mining, Power Generation, Beef Production, dryland cropping and irrigation such as Lucerne and Cotton.
DUTIES AND RESPONSIBILITIES
* Respond to enquiries from internal and external customers promptly and professionally
* Draft routine correspondence including memos, letters, agendas and minutes
* Assist with report preparation
* Input data and produce reports from a range of specialised software applications
* Photocopy, register and file documents
* Prepare and process financial transactions and related correspondence
* Participate in stocktakes of Council facilities as required
* Research and stay abreast of changes to statutory requirements relevant to the work area
* Research and maintain statutory requirements relevant to the work areas
* Monitor tasks and register documents into Council's Electronic Document and Records Management System
* Provide assistance to the Supervisors as required
* Relieve in other areas of the Department or Council as required
* Contribute to the promotion of the image of the Council and the maximisation of good public relations
* Liaise with clients, other Council staff, the public, consultants, utility and government authorities in the performance of duties, including providing and obtaining information
* Undertake routine administrative tasks as required by the position, e.g. timesheets
* Assist senior staff to continuously improve work processes and develop new practices, as required
* Participate in training, exercises and response to disaster management and recovery as required
* Undertake other relevant duties as directed, consistent with skills, competence and training.
QUALIFICATIONS, EDUCATION AND LICENCE REQUIREMENTS
Compulsory
* Queensland 'C' class driver's licence (minimum requirement – provisional licence)
* Certificate III in Business Administration or relevant equivalent experience in an office environment
ABILITIES, SKILLS AND KNOWLEDGE REQUIRED
Compulsory
* Excellent customer service skills
* High level of keyboard and computer skills
* Working knowledge of the MS Office suite
* High level of attention to detail and accuracy
* Well-developed oral, written and interpersonal communication skills
* Proven ability to manage conflict and difficult situations in a consistent and professional manner
* Demonstrated ability to work effectively in a team
* Proven ability to establish work priorities and meet deadlines consistently
* Proven ability to maintain confidentiality
* Sound understanding of and commitment to EEO and WHS principles and practices.
Desirable
* Proven ability to acquire new skills and learn new software programs and processes
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