**Position overview**:
Working as a vital member of a fast moving and dynamic team, the Solution Support Assistant is primarily tasked with delivering excellent customer service outcomes to our client's customers in the following areas;
- Quote production - Including sourcing solutions and building quotes for the Sales Team
- Customer engagement - Including keeping them informed, resolving issues and strengthening relationships
- Supplier Management - Including gathering accurate information, resolving issues and strengthening relationships
**Required skills, abilities and attributes**
- Excellent phone-based and face-to-face communication skills - both verbal and written
- A strong interest in technology and a good understanding of typical IT equipment used by Australian businesses
- A familiarity with well-known IT brands such as HPE, Dell/EMC, Lenovo, Juniper and Cisco would be advantageous
- A genuine 'can do' attitude and a strong desire to deliver excellent customer service experiences
**Tasks, Duties and Responsibilities - Including (but not limited to) the following**:
- Build / maintain strong relationships with customers and suppliers from a diverse range of backgrounds and industries
- Produce and deliver quotations to the Sales Team as guided by the Solutions Specialist
- Gather accurate sourcing information from suppliers and record in our system
- Provide regular updates to customers on the status of their orders
- Answer the phone and handle inbound enquiries regarding customer orders
**Hours: Monday to Friday, 8.30am to 5pm