Job Category: Call Centre and Customer Service
At Orange City Council, we're proud to deliver services that make a real difference to our community. We're looking for a Development & Building Liaison Officer who enjoys helping people, solving problems and making complex processes easier to understand.
This role is ideal for someone who thrives in a fast-paced, customer-focused environment and takes pride in providing clear, practical and timely support. You'll be a key point of contact for customers navigating development and building processes — helping create a positive and seamless experience from enquiry through to completion.
If you're someone who naturally leads with "how can I help?" and brings a calm, organised and solutions-focused approach — this could be the role for you.
What you'll do
In this role, you will:
* act as a key point of contact for development and building enquiries, providing clear and timely information
* guide customers through pre‐lodgement, lodgement and post‐approval processes
* support customers in navigating the NSW Planning Portal and other systems
* assist with the intake, review and allocation of applications
* track application progress and keep customers informed of timeframes and next steps
* provide practical support for general enquiries, consent conditions and compliance processes
* maintain accurate customer‐facing information, forms and online content
* undertake administration tasks within the Development Assessment team
* view the full position description HERE (this link will work on Orange City Council's website)
What we're looking for
To succeed in this role, you'll bring:
* experience in customer service, administration, development services or a similar environment
* strong interpersonal skills and a genuine commitment to customer service
* excellent organisational skills and the ability to manage competing priorities
* demonstrated written and verbal communication skills, including the ability to explain complex information simply
* sound administration and computer skills, with experience using systems and digital tools
* a proactive, solutions‐focused mindset with strong attention to detail
This is an opportunity to step into a role where customer experience really matters. You'll help shape how people experience all areas of Development Services — making interactions clear, easy and positive for our community.
At Orange City Council, you'll be part of a values‐based organisation that supports its people, values continuous improvement and offers the opportunity to make a meaningful local impact.
What can we offer?
We're committed to supporting our people with benefits that promote flexibility, wellbeing and professional growth, including:
* flexible working arrangements, including rostered days off and variable hours to support work‐life balance
* annual salary from $68008 plus superannuation (Grade 5)
* health & wellbeing initiatives and benefits, including access to Fitness Passport for you and your family
* salary packaging options, including novated leasing, to help you make the most of your income
* a range of in‐house and external training opportunities to support your ongoing development
* free access to EAP services for you and your family when you need additional support
#J-18808-Ljbffr