Job Opportunity
This is a chance to step into the Telco industry and advance your career. As part of our team, you'll be the go-to problem solver for residential customers, supported by comprehensive training that sets you up for success and career growth.
* You will handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.
* Meet customer service standards and targets.
* Address technical and account assistance requests via various channels.
* Meet customer service standards and call handling targets.
Work Environment
We require all candidates to commit to working 37.5 hours per week (full-time hours) in an 8-hour shift on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.
Familiarity with the telco industry is preferred but not essential. A background or strong interest in IT and tech, accounts, or customer service is also desirable.
Moderate computer skills and basic data entry are necessary. Effective communication, consultation, and empathy are essential.
Requirements
To succeed in this role, you should have:
* A moderate level of computer literacy.
* Basic data entry skills.
* Effective communication and interpersonal skills.
Benefits
Working with us offers many benefits, including:
* Opportunities for career growth and advancement.
* Comprehensive training to ensure your success.
* A supportive and dynamic work environment.