Reporting to the Digital Technology and Support Manager, the Client Services & Commercial Operations Specialist will join our Digital Support and Connectivity team on a permanent basis at our Reid Road, Perth Airport location.
This is a hands-on, client-focused operational role responsible for managing the end-to-end lifecycle of MineStar subscriptions — from quoting and pricing through to installation, billing, and ongoing account support. Working closely with Sales, Customers, and internal stakeholders, you'll ensure commercial accuracy, smooth service delivery, and an exceptional customer experience.
This role is best suited to someone who enjoys working in a fast-paced environment with a strong focus on customer service, coordination, and data accuracy — rather than a traditional project-based Business Analyst position.
Department Overview: Digital Support and Connectivity
Roster – 5Days Monday to Friday, 8.5 Hrs/Day
What You'll Do:
* Ensure strict compliance with company safety procedures, Life Saving Rules, and promote a strong safety-first culture.
* Collaborate with MineStar Sales teams to deliver accurate customer quotes, including subscription pricing and commercial alignment.
* Manage and maintain MineStar subscription pricing structures, ensuring accuracy, consistency, and alignment with cost models and agreements.
* Oversee the full MineStar subscription lifecycle (installations and renewals), ensuring timely billing, accurate records, and process optimisation.
* Perform financial reconciliation and reporting across subscriptions, resolving discrepancies and ensuring alignment between customer billing, vendor costs, and internal systems.
Skills & Experience:
* Commercial & Analytical Expertise
* Tertiary qualification in Business, Commercial, Marketing (or similar) combined with strong analytical capability to manage pricing structures, financial reconciliation, and large data sets with high accuracy.
* Customer & Stakeholder Relationship Management
* Proven experience (3+ years) in customer-focused, technology, or commercial roles, with the ability to build and maintain strong relationships with Tier 1 mining customers, Caterpillar representatives, and internal teams.
* Problem-Solving & Process Optimisation
* Advanced problem-solving skills with the ability to assess, prioritise, and resolve issues end-to-end, alongside a focus on continuously improving processes and ensuring operational efficiency.
* Organisation, Communication & Multitasking
* Excellent communication (written, verbal, interpersonal) and organisational skills, with the ability to manage competing priorities, work across multiple locations, and maintain attention to detail in complex environments.
Our Benefits include, but are not limited to:
* Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
* Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
* Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
* Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
* Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offers a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
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