Looking to volunteer in a retail environment? The Salvation Army in Hamilton, VIC is seeking new volunteers to help bring HOPE where it's needed most. As a Customer Service Assistant you will support the Store Manager in operations, ensure quality customer service, process sales, and maintain the shop's appearance.
Job Tasks
* Sorting, lifting and processing of stock
* Customer service, cash handling, and point of sale processing
* Answering phone calls and responding to enquiries
* Referring those in need to other TSA services if required
* Operating following all WHS procedures, including use of PPE
* Reporting health and safety concerns to the supervisor
* Ensuring TSA values of integrity, compassion, respect, diversity and collaboration are upheld while working at the shop
Personal Qualities and Attributes
* Reliable & trustworthy
* Proactive and self‐motivated team player able to make a positive contribution
* Works with minimal supervision in a safe manner
* Receives and responds well to constructive feedback and direction
* Respects organisational and personal property and the beliefs of others in a non‐judgemental way
* Acts and represents the organisation honestly and ethically
* Good match for the team and TSA values
* Good verbal communication skills
* Well groomed
Qualifications & Experience Requirements
* Customer service, retail or merchandising experience would be beneficial, but is not essential as on‐the‐job training and induction will be provided
Mandatory Requirements of the Role
* Complete the Salvation Army's volunteer registration process
* Police Check is required; other integrity checks may be required if working with members under 18
* Complete TSA mandatory training and induction modules, and any other training as required
Roster & Time Commitment
* Minimum 4 hours per week, as rostered
* Please advise your availability in your expression of interest
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We are a child‐safe organisation and are committed to protecting children and young people from harm. All child‐related roles require a Working with Children Check and may also require a Nationally Coordinated Criminal History Check.
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