Customer Service Officer
* Location: Parramatta
* Employment type: Temporary full-time positions for 6 months, with the possibility of extension or ongoing employment
* Grade: 3/4
* Salary: $84,659 - 92,701 pa plus employer contribution to superannuation and annual leave loading
Your role
In this role, you will contribute to the delivery of high-quality customer service within the business unit by providing advice and tailored solutions in line with agency policies and procedures. You will play a key part in supporting effective service delivery and achieving positive client outcomes.
You will assist in coordinating interpreting and translation services in a fast-paced, dynamic environment, applying sound judgement and prioritising competing demands. A strong commitment to service quality, attention to detail, and the ability to respond to changing needs will be essential to your success.
What you'll do
* Deliver accurate and timely interpreting and translation services with a strong focus on customer satisfaction
* Engage with customers to understand their needs and determine appropriate solutions within policy guidelines
* Resolve issues and record interactions within standard operating procedures
* Escalate complex or sensitive issues to the team leader as required
* Build and maintain effective relationships while providing support via phone, email, and other channels
* Complete operational and administrative tasks related to service delivery in an online environment
* Ensure high levels of accuracy, attention to detail, and compliance with procedures
* Collaborate with team members, contribute to discussions, and support continuous service improvement
* Provide administrative support to meet deadlines
* Maintain confidentiality and comply with privacy and legislative requirements
What we're looking for
* Experience working in a customer service or contact centre environment
* Exposure to coordinating bookings for services, ideally in a high-volume environment
* Ability to manage competing priorities in a fast-paced setting
* Strong problem-solving skills with the ability to use sound judgement
* Excellent communication skills, both written and verbal
* High level of digital literacy and experience using online service systems
* Experience handling sensitive or confidential information
* Demonstrated ability to build effective stakeholder relationships
* Understanding of culturally diverse communities
What We Offer
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
Applications close Sunday, 21 June 2026 at 11:59 PM AEST
Thank you for your interest in this role. We look forward to receiving your application.
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