Job Expectations
Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day. As a Senior Field Technician, you'll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers' faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.
A bit about your role
As part of a field service team, you'll discover a diverse and dynamic workplace where no two days are alike. You'll enjoy a wide variety of work across our network and within the homes and businesses of our customers, with a view to deliver timely, high quality and brilliant customer service. In your day‐to‐day work you'll be the backbone that keeps Australia connected, delivering end‐to‐end service to homes and businesses across the nation. Working predominantly on nbn's fibre network, from installation to repair and maintenance, you'll see the impact of your work in real time with every satisfied customer. You'll collaborate with a supportive and inclusive team with opportunities for coaching, mentorship and career progression at every step.
A bit about you
To thrive in this role, you'll be an autonomous and motivated self‐starter, with extensive experience with copper and fibre network assurance fault finding and installs. You'll have an appetite to embrace a complex industry while learning and developing on the job. Ideal candidates will have an ACMA licence, preferably with a cert3 or cert4 in telecommunications, and draw on their dedication, drive and customer service skills to deliver service with integrity and solutions with a smile every day. As a regional Senior Field Technician, you will represent nbn, be a mentor and an HSE champion.
Requirements
* Current driver's licence
* Strong communication skills, both written and verbal
* Approachable and caring attitude to customer service
* Passion for problem‐solving
* Appetite for challenge
* Comfortable working to tight deadlines
* Confidence to act with autonomy, integrity and pace under pressure
* Availability to work required hours within the 7am – 7pm timeslot and travel to areas of work away from your nominal place of residence where required
* Full working rights in Australia
Benefits
* 18 weeks of paid parental leave
* Discounted gym memberships and other corporate benefits
* Device allowance or mobile device
* Options for salary sacrificing
* An inclusive work culture that prioritises balance and wellbeing
* A dedicated and caring team of subject matter experts to train and support you
Equal Opportunities for All
We champion equal opportunities for all employees. We are committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. That includes a Reconciliation Action Plan, an Accessibility & Inclusion Plan, and the offer of 18 weeks of paid parental leave. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61289189990.
#J-18808-Ljbffr