Lead Product Manager – University Services
Location: Melbourne, Australia
Job type: Full time, permanent – hybrid (2 days in office per week)
As a Lead Product Manager, you will own the product vision and roadmap for QS University Services' student conversion solutions, leading discovery, roadmap, AI and automation integration, partnership with engineering, data, marketing and delivery teams, defining success metrics and managing a small team.
Responsibilities
* Set and evolve the product vision across conversion, admissions and digital outreach
* Lead continuous discovery: research, hypotheses, MVPs, experimentation
* Own a prioritised, evidence-based roadmap; balance quick wins with long-term capability
* Embed AI and automation to drive student conversion at global scale
* Partner with engineering, data, marketing and client delivery to ship and iterate
* Define success metrics and let the data guide what comes next
* Manage a small team
Key skills and experience Essential
* Product management experience in a tech-enabled services or platform environment
* Track record owning roadmaps end-to-end—discovery through delivery
* Agile delivery experience working hands-on with engineering teams
* Strong stakeholder management in cross-functional, matrixed organisations
* A data-led approach to decisions and trade-offs
* Passionate about helping international students – our end users and most important stakeholders.
Bonus
* Higher education, student recruitment or admissions background
* Understanding of HubSpot
* Conversion optimisation or funnel management
* Experience launching or transforming a major tech stack
Benefits
* Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
* A focus on welfare which is led by our global wellness team, with mental health first aiders globally
* Access to a variety of diversity and inclusion initiatives and groups
* Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
* Support for volunteering and study leave
* Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
* Options to join our outstanding global Mentorship programme
Equal opportunities
QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
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