Head of Digital & AI Delivery – Claims Transformation
* AI & digital product strategy - Discovery through to execution
* End-to-end product ownership & governance
* Sydney | Hybrid | CIRCA $300k
About the Role
This is a high-impact product leadership opportunity sitting at the intersection of digital innovation, AI and claims. You will be accountable for defining, owning and delivering the digital and AI product strategy, roadmap and outcomes as part of a major claims transformation program, ensuring AI-enabled capabilities are embedded safely and effectively into Claims operations.
The role bridges business outcomes, customer and consultant experience, technology delivery and governance. You will lead cross-functional teams through discovery, test‐and‐learn, delivery and scale — driving measurable improvements in claims speed, consistency, risk management and cost efficiency across a complex, regulated environment.
Key Responsibilities
* Product strategy and roadmap ownership — Define and maintain the product vision, strategy and multi-horizon roadmap for digital and AI products. Align to claims transformation priorities, making clear trade‐off decisions that balance customer value, operational outcomes, risk and technical feasibility.
* Value‐led prioritisation — Own prioritisation of problems and initiatives based on customer and partner insights, claims consultant needs, data and business impact. Translate stakeholder priorities into a sequenced, outcome‐focused product backlog with defined success measures.
* Discovery and delivery leadership — Lead cross‐functional teams through discovery, test‐and‐learn, delivery and scale, working closely with design, engineering, data, risk and change. Establish and embed product ways of working including backlog management, discovery cadence and outcome reporting.
* AI and digital product ownership and governance — Own the end‐to‐end lifecycle of Claims digital and AI‐enabled products — from use‐case definition through pilot, scale and ongoing optimisation. Ensure AI solutions are implemented with appropriate governance, controls, transparency and ethical oversight, partnering with Risk, Legal and Compliance teams.
* Platform, data and rules alignment — Work across aligned workstreams to ensure product needs are supported by data, rules, reporting and platform integration. Contribute to solution design to ensure digital and AI products are scalable, reusable and consistent across claim types.
* Stakeholder and partner management — Build strong relationships with Claims leaders, Technology, Delivery Office, Change and external partners. Communicate product strategy, progress, risks and decisions clearly to senior stakeholders and support governance forums including Steering Committees and Design Authority.
* Team leadership and capability development — Mentor junior product managers, product owners and analysts through coaching and knowledge‐sharing. Build team capability in discovery techniques, data‐driven decision making and customer‐centric product development.
Key Requirements
* Demonstrated experience as a Senior Product Manager or Senior Product Owner for enterprise digital products
* Strong product management capability across strategy, discovery, delivery and lifecycle management
* Experience delivering digital products in complex operational or regulated environments (Insurance, or financial services)
* Understanding of AI capabilities and limitations, with the ability to translate business problems into AI‐enabled solutions
* Experience working with AI or advanced analytics use cases from problem definition through to operationalisation
* Understanding of data, rules‐based decisioning and workflow automation concepts
* Experience transitioning initiatives from project delivery into BAU or product ownership models
* Strong collaborator across business, technology and risk disciplines
* Clear written and verbal communication skills with senior stakeholders
* Commercial and value‐driven decision making with an outcome‐focused, pragmatic approach
* Comfortable working in ambiguity and shaping direction in a fast‐moving environment
Apply
If you are an innovative leader with experience automating claims processes with a passion for customer experience – Please apply online today.
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