About Ardency
Ardency is proudly owned by Keyton, a trusted leading owner and operator of retirement villages in Australia. With over 75 villages nationally, 17,000+ residents and 900+ passionate staff, Keyton is leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.
Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.
Our residences set a new benchmark for premium boutique living, blending comfort, luxury, and modern convenience. But it's our people who bring the Ardency difference to life—those who are passionate about delivering excellence and making a meaningful impact every day.
Your Day on a Page
Aroona by Ardency is a premium retirement resort located in Yowie Bay that offers a unique retirement experience which combines the very best in independent living with the premium amenities you would expect from a boutique hotel.
We have an exciting opportunity for a Concierge to join our dynamic team on a Casual basis. This Concierge is the go-to person for our residents and is a vital part in the smooth operation of the resort. The successful candidate, will therefore be required to assist in various areas of the resort, having more of a hands-on approach. You will undertake concierge duties and responsibilities including responding to resident enquiries and keeping shared presentable.
The Concierge team operates over morning, afternoon and overnight shifts. These shifts rotate over a 24/7 roster.
Reporting to the Resort Manager, you will be tasked with undertaking a variety of duties and responsibilities including:
* Providing a high level of customer service to our residents and guests
* Responding to resident and guest requests and enquiries
* Assist with day-to-day operational activities through different IT platforms
* Delivery of resident packages and room service
* Driving the Resort Vehicle as needed (Class C License Required)
* Set up and pack down of resident activities
* Assisting with production of weekly newsletter and monthly journals
* General administrative tasks
* Contractor management including inductions
* Assisting the restaurant team when required
* Ensuring that a premium level of customer service is provided to our residents in every interaction.
Training will be provided to the successful candidate.
About You
You will ideally have a background in hospitality or customer service, have experience working in a reception, concierge or administration role. A can do attitude and mature approach to your work.
The successful candidate will thrive with the following skills:
* Proficient in Microsoft Office & Outlook
* Excellent communication and organisational skills
* Be extremely well presented and reliable
* Have a passionate and customer- focused approach with a can-do and proactive attitude
* Hold a valid drivers' licence (Required)
* Have a current First Aid and CPR certificates, or be willing to obtain
* Have RSA and Barista skills, ideal but not essential
Benefits
* Working with a supportive, professional and fun team
* Training provided
* Career development, ongoing training, and growth opportunities
* Community Day, Volunteer leave and Purchased leave
* Annual vaccinations and skin checks
* Health & Wellbeing and Reward Program
* Unmind mental wellbeing app access
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October. For selected roles that are more physical in nature, pre-employment medical assessments may also be required prior to any employment offers being made.
At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.