Information Support Officer - Queensland
We're working with a respected Queensland Government organisation to recruit an Information Support Officer to provide hands-on support across information management and records handling.
This role plays a key part in ensuring information is stored, maintained, handled and accessed correctly in alignment with legislation and organisational requirements.
If you enjoy structured work, are detail-focused and like helping others navigate systems and processes, this is a great opportunity to build on your skills within a supportive and purpose-driven workplace.
What you'll be doing
Maintain key registers and records in line with legislative requirements, including Notices, Warrants, Authorities and Certifications.
Provide Level 1 and Level 2 support for the organisation's electronic document and records management system (eDRMS), helping staff troubleshoot access and usage issues.
Assist with system administration tasks including upgrades, user acceptance testing, documentation updates and process improvements.
Undertake archival activities such as coordinating the transfer or disposal of files in line with approved retention schedules.
Deliver current-starter training related to eDRMS, records handling and exhibits processes.
Support ongoing improvements to information management practices and contribute to small project work when required.
What you'll bring
We're looking for someone who can build strong working relationships and enjoys being the "go-to" person for system and process support.
You will bring:
Experience with information and records management practices, including retention and disposal schedules and access/security controls.
Familiarity with electronic document and records management systems (e.g. Content Manager, Objective, TRIM, eDRMS etc.).
Robust communication and problem-solving skills, with a focus on quality service and teamwork.
The ability to manage competing priorities and meet deadlines while working both independently and as part of a small team.
A helpful, proactive attitude and an interest in continuous learning.
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