About this position
Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.
As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling.
From carbon neutral lab‐grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen's long‐term perspective.
About the position
Key Responsibilities include:
* Lead retail performance across the region, ensuring sales, service, and operational goals are consistently achieved across all showroom locations.
* Support the execution of Cullen's global retail strategy within the region, tailoring approaches where appropriate to local market needs while maintaining brand consistency.
* Monitor regional sales trends, client feedback, competitor activity, and operational insights to identify opportunities for growth and continuous improvement.
* Establish accountability across showroom leadership teams through regular performance reviews, coaching, and KPI management.
* Ensure showroom teams consistently deliver high‐quality consultations, strong conversion outcomes, and elevated aftersales experiences.
* Support new showroom openings and regional expansion initiatives, ensuring teams, processes, and client experiences are successfully embedded from launch.
* Lead, coach, and support Showroom Managers and regional retail leaders to strengthen leadership capability, accountability, and team performance.
* Partner with cross‐functional teams including Production, Merchandise, Marketing & Brand, Property & Expansion, and People & Culture to ensure retail teams are supported operationally and strategically.
* Support showroom readiness across the region, ensuring teams, stock, systems, and environments are prepared to deliver a premium client experience at all times.
What are we seeking?
* Experience in a multi‐site retail leadership, sales, or operations role, ideally within luxury retail, jewellery, or a premium client‐focused environment.
* Proven experience leading high‐performing retail teams across multiple locations and driving strong commercial outcomes.
* Strong understanding of retail operations, client experience standards, workforce management, and sales performance metrics.
* Demonstrated ability to coach, influence, and develop leaders and teams in a fast‐paced and evolving environment.
* Strong commercial acumen, including experience managing KPIs, labour investment, sales forecasting, and operational performance.
* Willingness and ability to travel regularly within the assigned region.
What we offer:
In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members a range of benefits including:
* A supportive and collaborative work environment;
* An Employee Assistance Program for you and a family member to utilise;
* Generous staff and family / friend discounts;
* Team events and initiatives included as part of our wellbeing program;
* Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
* The opportunity to join a growing company with a global presence - you really can take your career anywhere!
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