Join our team as a Content Designer
and help shape user-friendly digital experiences across the Victorian Government. Support website authors, improve content quality, and build your expertise in agile delivery and product management.
About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the Role
The Content Designer role supports over 600 Single Digital Presence (SDP) Drupal Content Management System (CMS) users to improve skills in digital best practice and use the unique features of SDP. This is done by providing individual feedback on online training and content through a support desk. The role also creates videos, help centre articles and hosts community events. They will monitor feedback and analytics to look for opportunities for improvement. Success in this role is users who feel supported and confident to use our CMS to create user-friendly content.
Please note: this role is a part-time position (0.6), working three days per week. The successful candidate can negotiate their working days, however Thursday is preferred as it is the team anchor day. If you are already within government, a part-time secondment could be arranged.
Key Accountabilities
* Share digital best practice through online training, communities of practice, case studies, videos, help centre articles and other methods as required. A particular focus on accessibility and plain language.
* Prepare monthly reports on website usage, training attendance and user satisfaction. Recommend opportunities for product and content improvements.
* Improve Single Digital Presence product support and training based on roadmap priorities.
* Keep Victorian government website users up-to-date with Department of Government Services product improvements through release notes, help centre articles, videos and community of practice meet‐ups.
* Support Department of Government Services content publishing priorities through content development, uploading of content and publishing support.
Mandatory Requirements
* Demonstrated experience using Content Management Systems
This is a fixed term, part-time (0.6) position available until 13 December 2026. This position is only open to applicants with relevant rights to work in Australia.
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred candidates will be required to complete a Pre‐employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace.
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