Customer service experience required, preferably in the healthcare industry
- Sydney location, competitive remuneration on offer
**The Company**
Would you like to work with a healthcare company which provides real impact in the lives of Australians?
Our client is looking for a Customer Service Team Leader for their Sydney location. This role requires someone with extensive experience in Customer Service to report to upper management.
**The Position**:
Outstanding opportunity for a driven professional to join a leading healthcare company in a sales capacity. A passionate, driven professional with a positive attitude and a strong desire to succeed.
Responsibilities include:
- Publishing and distributing weekly reports.
- Guiding the team to achieve exceptional customer service.
- Orchestrating tasks and procedures within the team.
- Supporting team training and mentoring as needed.
- Enforcing and tracking departmental goals, quality standards, continuous enhancement, and KPIs.
- Actively pursuing order and inquiry resolutions within designated time frames.
- Overseeing escalations, inquiries, and refunds in line with customer service protocols.
- Aiding in enhancing customer service across the organization, including involvement in project groups.
- Upholding quality benchmarks, service satisfaction, and productivity above established industry and manufacturer standards.
- Cultivating and nurturing effective customer relationships, focusing on both retention and new business ventures.
- Fostering a positive, proactive, customer-centric, and accountable atmosphere.
- Demonstrating empathy and sensitivity towards patients, residents, and staff within healthcare environments.
- Establishing and nurturing positive and effective relationships with stakeholders.
- Demonstrating proficiency in both written and verbal communication.
- Possessing strong interpersonal skills, fostering an approachable and collaborative demeanor.
- Effectively managing and achieving efficiency and quality targets.
- Displaying exceptional problem-solving abilities and expertise in dispute resolution.
- Maintaining a positive outlook and leading by example during challenging circumstances.
- Familiarity with healthcare Products, Policies, and Procedures.
- Proficiency in SAP B1 & Odoo.
- Proficiency in Microsoft Applications.
**“OPENING THE GATEWAY BETWEEN TALENT & PROSPECT”
📌 Customer Service Team Leader
🏢 Gateway Synergy Recruitment
📍 Sydney