Concierge- InterContinental Hayman Great Barrier Reef Hotel Brand: InterContinentalLocation: Australia, Queensland, Hayman IslandHotel: Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.The InterContinental Hayman Island Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.What is the job?From the moment a guest starts to consider a vacation until their arrival and stay at the InterContinental Hayman Island, you will create a genuinely memorable experience. As Hayman Concierge you'll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders.Your day to dayBe the warm welcome that kicks off a memorable guest experience for our guests, including our VIPs.Manage the guest itinerary for their stay on the island, including sale and organisation of Spa, Food & Beverage, Activities and other tours.Manage Instant Service calls and messages, as well as all other email and telephone traffic around prompt resolution of requests and follow up and sale of tours, activities, spa and dining and premium / private dining experiences.Be aware of all hotel activations and events.Creating unique and memorable moments for the guests under your care.Resole guest issues and use their feedback to improve guest satisfaction.Take pride in your appearance and place as a brand ambassador.Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions, and concerns.What we need from youCommunication skills (both verbal and written)Demonstrated problem-solving skills and flexibilityFluency in English - extra language skills would be great, but not essential.RSA certificate for QueenslandFlexibility - night, weekend and holiday shifts are all part of the jobWhat we offerWorld class colleague facilities including excellent subsidised village accommodationwith a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.An exciting and ever-changing colleague activities calendarfilled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.Extensive career developmentopportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerksplatform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers.We also invite you to learn more by following our social channels: Facebook and Instagram We are proud to be IHG and we know you will be too.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.