Employment Type: Permanent
Job Title: Full Time Customer Service & Sales Consultant
Location: Warwick
Closing Date: 20 June 2026 11:59pm
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Responsibilities
* Deliver exceptional customer experiences by helping customers find the right products and services to suit their needs.
* Act as a go‐to tech expert by staying up‐to‐date with the latest gadgets and services, offering informed guidance and solutions.
* Use consultative selling skills to meet and exceed sales targets and KPIs.
* Collaborate with team members to create a welcoming environment that supports store goals.
Benefits
* Generous discounts: 30% off Telstra services and exclusive offers with over 240 partners.
* Leave options: 16 weeks paid parental leave, extra day off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave.
* Training and career growth opportunities: access to over 17,000 learning programs with LinkedIn Learning and the Future Ready program.
* Flexible working hours and supportive approach to parental leave.
* Recognition and rewards: monthly performance rewards and various recognition programs.
* Inclusive culture: diverse and inclusive team valuing unique perspectives.
Qualifications
* Great communication skills and natural ability to connect with people.
* Solution‐oriented approach, tailoring solutions for each customer.
* Motivation to achieve and exceed sales targets and KPIs.
* Passion for learning and eagerness to grow in a dynamic environment.
* Resilience and positivity, maintaining a can‐do attitude during busy periods.
* Customer‐facing experience is a plus but not required.
EEO Statement
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
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